Fuming passengers onboard world's largest ship have shared their terrible experiences after staying on ship

Sailing passengers onboard the world’s largest cruise ship known as The Icon of the Seas, have shared their ‘terrible experiences’. One fuming passenger visibly admitted that traveling on the cruise ship is worse than spending ‘seven days in jail’.

The cruise ship was launched back in January 2024 to cruise around the Caribbean Islands. But despite only being a few months old, and featuring 20 decks, seven swimming pools, and six waterslides, the ship has left passengers disgusted.

The megaship was meant to offer an unrivaled cruise experience, but since its launch the infamous ship has come under regular criticism from unsatisfied passengers. One person, who had paid over $1,775 (£1,398) for their trip, revealed on TripAdvisor that they felt they had been victim of ‘overrated marketing’, describing the boat as really ‘not that big of a deal’.

The disgruntled traveller added: "It's average-looking, expensive, overpriced and crowded. The customer service is terrible and rude. You may be drawn to the marketing videos but (in) real life there are way better options for your money."

While another passenger added that it’s a ‘beautiful ship with a lot of problems’. They said: "We had a terrible experience and when we asked customer service for help, it only got worse. Our balcony suite had a serious noise issue at the sliding balcony door.

“First they offered ear plugs, then to sleep in a separate room, finally they moved us. When we asked for compensation, we got the run-around and were offered 10% off our next cruise (which was) the last thing we wanted. We won't cruise again with Royal Caribbean."

Another customer was so disappointed with their experience that they went as far as saying: "seven days in jail would be better than the Icon cruise". They then explained that the captain of the ship had missed multiple stops on the tour because of a hurricane that “wasn’t even close”, and also went on to criticise the ‘horrible’ food.

Well, if you ask, most of the times, good things in life don't come cheap. However, satisfaction needs to meet the expensiveness to really prove good. It is hoped the operators of the ship will work on the lapses towards making future voyages on it pleasant experiences.